General Information 2019

ART

Email art to sales@sweetinnovations.com

Imprinted Labels, Hang Tags or Wrappers: No set up charge if art specifications are met**. 

Artwork is reproduced in 4-color process; an exact match to PMS color is not always possible and cannot be guaranteed. 

Files must be in CMYK format. Spot colors will be converted. 

For best reproduction please supply vector art in AI, EPS or PDF format. What Is Vector Art? Vector art is originally created in a vector editing program/illustration software programs, such as Adobe Illustrator, which creates art that is clean, camera ready, and can be scaled infinitely, without any loss of quality. Raster files opened in Adobe Illustrator, and re-saved in a vector format are not Vector art! 

If vector art cannot be supplied, a high resolution PDF (min 300 dpi and sized 100% or larger than actual imprint size) will be accepted. Our preferred software program is Adobe Illustrator; acceptable software programs are Adobe InDesign or Adobe Photoshop. If simple typesetting is required please include font style with art. 

**Art that is not print ready (to size, with crops and bleeds) or requires editing will be billed at a flat rate of $45.00 (V). We will contact you prior to proceeding with any changes. We have templates for all labels, hang tags and wrappers, and will email them upon request at no charge. Art may be placed in all open sections.  

We have templates for all labels and hang tags, and will email them upon request at no charge. Art may be placed in all open sections.

Imprinted Gift Boxes or Ribbon: Die charge $50 (V), no additional set up charge if files are sent as JPG or Tiff  (only in 100% black and white, 600 DPI), CDR, AI, FH, PM, IDD, PSD, EPS, or PDF.                                                                                     

Halftones, screens and shadowing cannot be used. Please indicate if your art is being sent “to size”. We will use our best judgement if asked to size according to the maximum imprint area. Please note - type, characters or lines within 1/16” on finished art will fill in when hot-stamped. 

Standard foil Imprint colors: Silver, Gold, Black, Blue, Green & Red. Additional ribbon and imprint colors may be available upon request, please call for availability. If required information is not in the catalog, please call for details.

Chocolate Molds: Require black and white artwork. Standard custom molds are $99 (V) but may be higher depending on art details. Please call for quote on more intricate molds.

Trademark Usage: All copy or other materials submitted by the customer will be accepted as being submitted in full compliance with all applicable laws regarding trademark, copyright, service mark, right to privacy, patent, or other protections. Items, copy, trademarks and logos used in the catalog are for illustrative purposes only. They do not imply endorsement, nor are items with those imprints available to anyone other than parties expressly authorized by the owner of such designs.

 

CHOCOLATE/CANDY

Options: Unless otherwise specified, we will use milk chocolate for all orders. Dark chocolate and white chocolate are available at no extra charge. There will be a longer production time for dark chocolate or white chocolate because of equipment changeover. We can quote the additional time when the order is placed. 

Storage and Shelf Life: If stored in the proper conditions and sealed in the original packaging solid chocolate has a shelf life of one year; chocolate enrobed products (nuts, toffees, caramels, chips, truffles etc.) have a shelf life of six months, and non-chocolate products, 9 months. Optimal storage conditions are 68° - 72° and 50% humidity. This is a typical air conditioned office’s temperature and humidity. Products should be stored away from strong odors to prevent odor absorption. Chocolate will start to melt at temperatures above 78°. Storing chocolate in the refrigerator or freezer will cause the surface of the chocolate to turn white (bloom). This might be unattractive, but does not affect the taste.   

 

SAMPLES

Sample Policy: Our policy is to provide random samples at no charge, up to an EQP value of $10.00 net. If your sample order exceeds   $10.00, please provide a credit card on which to pay the remaining balance.  For all samples, we ask that you provide a shipping account   number from either UPS or FedEx, to which we may bill all freight charges. 

Spec Samples: All spec samples will be billed at the cost of EQP+$30.00 (V). Setup charges do apply; however, they will be credited if an order is received. 

Virtual Samples: Packaged products for virtual samples are available online at www.sweetinnovations.com

 

ORDERING

Less than Minimum: Imprinted orders will incur a charge of $35.00(V); unprinted orders will be charged $18.50 (V). The absolute minimum is half of the lowest catalog quantity or 25 pieces, whichever is greater. We do not accept less than minimum orders between November 15th and December 31st. 

Production Time: Our standard production time is 7-10 days from approval of art proof. If you require an earlier ship date, please call us to discuss. We must have all materials, including purchase order, artwork and shipping information before we can enter the order into our production plan. 

Rush Service: Rush services are handled on an individual basis. We will do everything we can to accommodate all requests, depending on our production load. Rush charges will only apply if we experience additional costs to service the request. All charges will be quoted once the order is confirmed. 

Cancellation Policy: Cancellations will be billed at a charge of $30.00 (V) plus any costs factory has incurred to date.

Overruns / Underruns: Factory has the right to bill and ship overruns or underruns within 5% of order quantity. Please specify if any orders cannot be shipped short of the quantity ordered. This can result in a slightly larger overrun that will not exceed 10%. All overruns will be billed and shipped at catalog prices. 

Mailers: Individual mailing boxes are available for all gift items in the catalog at a per-box charge of $1.25 (V). We can ship the boxes in bulk, along with your order. 

Terms: Net 30 days for all customers with open accounts. New customers may be asked to prepay or to provide a credit card at the time of order. All credit card charges will be billed at the time the order is shipped. We accept Visa, MasterCard, American Express and Discover. 

SHIPPING

Shipments to PO boxes or by COD are not available. Please indicate the “in hands date” on your order to allow us to determine the best shipment date (we prefer that product does not sit in transit over a weekend). Orders are shipped ground (unless otherwise requested) from our factory in GA. Unless a shipping account number is provided, all orders will ship on our account via FedEx or UPS (at the discretion of the factory). For large orders (250 lbs. or more) going to one address, refrigerated or dry trucking is available. If dock high receiving capacity is not available at the destination, an additional charge will apply for inside delivery. 

Please check that all addresses and zip codes that you send us are correct. There will be a charge of $4.00 (V) each to make corrections prior to shipping. Factory is not responsible for delays in shipments because of incorrect information. All returns will be donated to the food bank. Credits are not issued for returns resulting from incorrect shipping information. 

If, during shipment, the carrier has to make any address corrections or return a package to the factory, there will be a post invoice charge to you of $16.00 (subject to change by carrier) per corrected address or return (plus shipping if applicable).

Warm Weather Shipping: If temperatures on route to the final destination are above 75°, insulated containers with ice packs are used and will require your authorization. The cost per cooler varies according to size (please see list below) and is in addition to shipping cost. If requested we will estimate this at the time the order is placed. If the destination is within a 2 to 3 day shipping zone from Georgia we will ship ground (unless otherwise informed). If destination is outside of this zone, air freight may be necessary to ensure product quality. 

COOLER DIMENSIONS

IN INCHES

 

PRICE (V)

12x9x8

$5.00

13x13x6

$5.00

12x12x12

$7.50

14x14x14

$7.50

16x16x16

$10.00

25x19x17

$12.50

23x15x29

$15.50

 

 

 

*Split Shipments:  Add $12.50 (V) per address, plus shipping costs, to ship different quantities to different addresses. Example: 6 of item A to first address and 12 of item A to 2nd address.

*Drop Shipments:  Add $4.00 (V) per address, plus shipping charges, to ship the same item and number of items to different addresses. Example: 2 of item A to 100 addresses. 

Pricing includes the cost of the mailer, and if relevant, insertion of a card that includes the same message on each one. 

 

*SPLIT AND DROP SHIPMENT ADDRESSES MUST BE SUBMITTED IN THE EXCEL FORMAT BELOW

Please ensure that all addresses are correct and labeled as Commercial (C) or Residential (R).

If, prior to shipping, we need to rework any information in your submitted list, an additional fee of $4 (V) per address will apply. 

If, during shipment, the carrier has to make any address corrections or return a package to the factory, there will be a post invoice charge to you of $16.00 (subject to change by carrier) per corrected address or return (plus shipping if applicable).

Maximum number of characters per column is shown in brackets. Please abbreviate as necessary to comply.

 

COMPANY

(35)

CONTACT

(30)

ADDRESS  1

(35)

ADDRESS  2

(35)

CITY

(35)

STATE

(5)

ZIP

(10)

RESIDENTIAL/ COMMERCIAL

SPLIT SHIP

ITEM QTY

Consolidated Inds.

John Doe

123 Federal Ln.

8th Floor

New York

NY

10476

C

45

General Logistics

Accounting

82 Main St.

 

Fargo

ND

50247

R

80

 

GREETING CARDS 

Greeting Cards Provided by Client: We will insert cards with the same verbiage into each package at no additional charge. Add            $2.95 (V) per card if we must match a specific card to a corresponding package. If we are to place cards into their envelopes prior to inserting into gift, there will be an additional $0.75 (V) charge per card.

Greeting Cards Provided by Factory: Each card is printed with your message and inserted into an envelope. The card and envelope measure 4 ¼ x 5 ½ inches. Same message printed on each card is $2.95 (V) per card; various messages are $7.95 (V) per card.